Terms and Conditions

This is a legally binding contract. By placing a reservation, you acknowledge that you have read, understand, accepted, and agreed to be bound by all these Terms and Conditions of Travel. These Terms and Conditions are subject to change without written notice at any time in our sole discretion.
1. Payments
a) All credit cards on file will be charged 24 hours prior to pick up time.
b) We accept Visa, Mastercard, American Express, Discover, and Diners Club payments from customers worldwide, online or by telephone.
c) All payments are processed and protected by Stripe, Inc.


2. Cancellation, Refunds and Travel Changes.
a) You may cancel anytime up to 24 hours prior to pick up time, no cancellation fee will be charged.
b) If reservation is cancelled twenty-four (24) hours or less (from the time of the scheduled Pick Up) there is a full charge for the service.
c) No shows: No refund for no shows
d) If for any reason pick up time is changed 24 hours or less prior to scheduled pick up time we will try to accommodate your changes based on driver availability.

e) No refund will be given for the changed pick-up time, we will do everything possible to accommodate your request however we cannot guarantee the punctuality of new pick-up time.

f) When a flight is delayed, we will do everything possible to accommodate your new pick-up time however we cannot guarantee the punctuality of new pick-up time.

g) If Get 2 Door, LLC cancels a trip, we will make all efforts to re-accommodate passengers to the next available departure or provide a 100% refund.


3. Customer Responsibility.
a. It is the customer’s responsibility to read the Terms and Conditions BEFORE making a reservation. All information entered the reservation form is the customer’s responsibility to be accurate.
b. Customer is responsible to provide a valid phone number for travel updates. Customer will receive text messages and/or phone call from our drivers to confirm reservations and pick-up arrangements purposes.


4. Prices for Children & Child Restraint Use.
a. A child 3 years or younger must be in a Federally Approved child restraint device. A child 4 or 5 years old must be in a Federally Approved child restraint device or a safety belt. Law applies to children aged 5 or less in a passenger car, van, or pickup truck.
b. Passengers are responsible for providing a Federally Approved child restraint device, appropriate to the child age/weight. If you do NOT have a car seat for your child, we do rent child seats for all ages ($5.00 each).


5. Unaccompanied Minors.
a) Our company does not provide transportation for Unaccompanied Minors. Unaccompanied Minors will be denied boarding and any tickets purchased will be considered invalid and will not be eligible for a refund. (Tickets submitted will be 100% nonrefundable).


6. Pets.
a) If you are traveling with pets, please leave us a note in the booking form. Additional cleaning charges may apply.


7. Pickup time.
a) The scheduled time for pickup and drop off are estimated, it might vary depending on traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. Just like in air travel, there are no refunds or partial refunds for delays. If you have a programmed flight, we recommend that you travel with sufficient time, as we do not offer refunds or partial refunds for delays.


8. Items left or Loss in our Shuttles.
a) Please be advised if you leave any item in our vehicles, such us: cell phones, luggage, purses etc., you will have to purchase an additional ticket to obtain your item back. You can also purchase a shipping label from Fed Ex, UPS or USPS and will ship the items to you.


9. Theft of Services & Disputes.
a) Demand for refund or credit card disputes after services have been rendered is considered Theft of Services in the State of Florida. In the event a customer initiates a chargeback, we will invoke our right under Florida Statue 772.11 by pressing charges against the individual(s) and filling civil suit against the cardholder to the fullest extent of the law which is “threefold the actual damages” which includes the cost of the actual chargeback, fees, Attorney Fees and Court Filing Fees.

b) Note: ALL Chargeback Disputes are turned into a Collection Agency for the collection of all fees including $50.00 Chargeback Fee, $400.00 in Damages plus the cost of the actual chargeback amount.

772.11 Civil remedy for theft or exploitation.
Any person who proves by clear and convincing evidence that he or she has been injured in any fashion by reason of any violation of ss. 812.012-812.037 or s. 825.103(1) has a cause of action for threefold the actual damages sustained and, in any such action, is entitled to minimum damages in the amount of $200, and reasonable attorney’s fees and court costs in the trial and appellate courts. Before filing an action for damages under this section, the person claiming injury must make a written demand for $200 or the treble damage amount of the person liable for damages under this section. If the person to whom a written demand is made complies with such demand within 30 days after receipt of the demand, that person shall be given a written release from further civil liability for the specific act of theft or exploitation by the person making the written demand. Any person who has a cause of action under this section may recover the damages allowed under this section from the parents or legal guardian of any emancipated minor who lives with his or her parents or legal guardian and who is liable for damages under this section. Punitive damages may not be awarded under this section. The defendant is entitled to recover reasonable attorney’s fees and court costs in the trial and appellate courts upon a finding that the claimant raised a claim that was without substantial fact or legal support. In awarding attorney’s fees and costs under this section, the court may not consider the ability of the opposing party to pay such fees and costs. This section does not limit any right to recover attorney’s fees or costs provided under any other laws.