Terms and conditions
This is a legally binding contract. By placing a reservation, you acknowledge that you have read, understand, accepted and agreed to be bound by all these Terms and Conditions of Travel. These Terms and Conditions are subject to change without written notice at any time in our sole discretion.
(a)-Payment is due when the reservation is made. We do accept Visa, Mastercard, American Express, Discover, and Diners Club payments from customers worldwide, online or by telephone.
(b)-No Cash payments Accepted.
(c)-All payments are processed and protected by Stripe, Inc.
2. Cancellation, Refunds and Travel Changes.
(a)-In the event that the National Weather Service issues a Tropical Storm warning or a hurricane notice, clients with a confirmed reservation can make a change for the next trip available or may call us to receive a refund.
(b) Confirmed reservations rescheduled or cancelled more than 7 days prior to scheduled trip, a 20% charge and credit is applied to next trip. Trips cancelled rescheduled prior 72 a 45% fee will be charged. Reservations rescheduled or cancelled less than 72 hours prior the scheduled trip cannot be rescheduled or cancelled.
(c)- Get 2 Door employees cannot wait at the pickup location more than 5 minutes, after that passengers will be considered as a Non-Show. Customer will receive a phone call as soon as the vehicle arrived the pickup location.
(d)-Rescheduled reservations are based on availability.
3. Customer Responsibility.
(a)-It is the customer’s responsibility to read the Terms and Conditions BEFORE placing a reservation. All information entered the reservation form is the customer’s responsibility to be accurate. Refunds will not be issued for unused travel under any circumstances. Refunds for duplicate reservations will be charged a $10.00 fee.
(d)-Customer is responsible to provide a valid phone number for travel updates. Customer will receive a phone call from our company +1 (813) 355-0670 between 2 hours and 30 minutes before the pickup time.
4. Prices for Children & Child Restraint Use.
(a)-Children are considered a passenger and must be seated in a car seat for children, children pay the same price and must be included in the ticket.
(b)-A child 3 years or younger must be in a Federally Approved child restraint device. A child 4 or 5 years old must be in a Federally Approved child restraint device or a safety belt. Law applies to children age 5 or less in a passenger car, van or pickup truck.
(c)-Passengers are responsible for providing a Federally Approved child restraint device, appropriate to the child age/weight. If you do NOT have a car seat for your child, please contact Get 2 Door more than 24 hours prior the trip to rent one.
5. Unaccompanied Minors.
(a)-Our company does not provide transportation for Unaccompanied Minors. Unaccompanied Minors will be denied boarding and any tickets purchased will be considered invalid and will not be eligible for a refund. (tickets submitted will be 100% nonrefundable).
(a)-No Pets are allowed in a Shuttle unless the customer pays for all the seats.
7. Pickup time.
(a)-The scheduled time for pickup and drop off are estimated, it might vary depending on traffic, weather, quantity of passengers and distance between pickup and drop off locations.
(a)-All times posted on our website are “scheduled” and approximate, however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. Just like in air travel, there are no refunds or partial refunds for delays. If you have a programmed flight, we recommend that you travel with sufficient time, as we do not offer refunds or partial refunds for delays.
8. Trip Cancellations.
(a)-In the event that Get 2 Door, LLC cancels a trip, we will make all efforts to re-accommodate passengers to the next available departure or provide a 100% refund.
9. Entertainment onboard.
(a)- Complimentary WiFi, and iPad provided with Netflix and live TV so you can customize your travel experience. Every effort is made to ensure WiFi and iPad are available and functioning, for your enjoyment during your travels with us, however this complimentary travel feature cannot be guaranteed.
10. Items left or Loss in our Shuttles.
(a)-Please be advised if you leave any item in our Shuttles ex., cell phones, luggage, purses etc., you will have to purchase an additional ticket in order to obtain your item back. You can also purchase a shipping label from Fed Ex or UPS, that is to your discretion.
11. Right to Refuse Transportation.
(a)-We reserve the right to refuse transportation or services to anyone deemed unsafe or unsuitable for travel. Passengers whom are denied boarding will not receive any type of refund or compensation. Passenger who intimidate, threaten or interfere with any employee or fellow passenger will be denied boarding. Raised vocal tones are deemed intolerant and will be dealt with accordingly. Please be considerate of fellow passengers. Customers whom are denied boarding will no longer be able to travel with us for future trips.
12. Limitation of Liability.
(a)-Neither the company, nor the service provider, shall be liable in any event or for any reason, including breach of this agreement, either directly or indirectly, to the other party or any third party for any special, indirect, incidental, punitive, exemplary, or consequential damages or loss of profits arising out of this agreement, even if such damages. It is expressly agreed that neither the company nor the service provider shall under any circumstances be liable to any party for an amount greater than the fee paid to us. We do not compensate additional for inconvenience.
13. Release of Liability.
(a)-The Company, its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents and assigns do not own or operate any equipment or Service Provider which provides, or is to provide, goods services for your trip, including, transportation companies. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that The Company shall not be responsible in any manner for the acts or failures to act, negligently, willfully or otherwise, of the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) also expressly agrees that The Company shall not be liable for any bodily injury or harm, accidents, property damage or personal loss as a result of the Transportation Services provided under the Service Contract. To the fullest extent permitted by law, and notwithstanding any other provision of this Agreement, the Chartering Party and its passengers agree, in consideration for the services provided by The Company, to indemnify and hold The Company harmless from any and all damages, injuries, claims and causes of action, of any type or kind, whether or not caused in whole or in part by the negligence of The Company, its employees, agents or representatives or the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that if any portion of the Service Contract, including the terms of the Limitation of Liability paragraph or this paragraph, is found to be void or unenforceable, the remaining portions of this Service Contract shall remain in full force and effect.
14. Force Majeure.
(a)-The Company and the Service Provider shall not be liable for any failure or delay in performing their obligations under the Service Contract, and neither party shall be deemed in breach of its obligations thereunder, if such failure or delay is due to Acts of God, natural disasters, national, state or local states of emergency, acts of war or terrorism, labor strike or lock-out, or other industrial or transportation accident caused by any third party, any violation of law, regulation or ordinance by any third party or any other cause not within the control of The Company or the Service Provider, respectively.
15. Theft of Services & Disputes.
(a)-Demand for refund or credit card disputes after services have been rendered is considered Theft of Services in the State of Florida. In the event a customer initiates a chargeback, we will invoke our right under Florida Statue 772.11 by pressing charges against the individual(s) and filing civil suit against the cardholder to the fullest extent of the law which is “threefold the actual damages” which includes the cost of the actual chargeback, fees, Attorney Fees and Court Filing Fees.
(b)-Note: ALL Chargeback Disputes are turned into a Collection Agency for the collection of all fees including $50.00 Chargeback Fee, $200.00 in Damages plus the cost of the actual chargeback amount.
772.11 Civil remedy for theft or exploitation.
(1)Any person who proves by clear and convincing evidence that he or she has been injured in any fashion by reason of any violation of ss. 812.012-812.037 or s. 825.103(1) has a cause of action for threefold the actual damages sustained and, in any such action, is entitled to minimum damages in the amount of $200, and reasonable attorney’s fees and court costs in the trial and appellate courts. Before filing an action for damages under this section, the person claiming injury must make a written demand for $200 or the treble damage amount of the person liable for damages under this section. If the person to whom a written demand is made complies with such demand within 30 days after receipt of the demand, that person shall be given a written release from further civil liability for the specific act of theft or exploitation by the person making the written demand. Any person who has a cause of action under this section may recover the damages allowed under this section from the parents or legal guardian of any emancipated minor who lives with his or her parents or legal guardian and who is liable for damages under this section. Punitive damages may not be awarded under this section. The defendant is entitled to recover reasonable attorney’s fees and court costs in the trial and appellate courts upon a finding that the claimant raised a claim that was without substantial fact or legal support. In awarding attorney’s fees and costs under this section, the court may not consider the ability of the opposing party to pay such fees and costs. This section does not limit any right to recover attorney’s fees or costs provided under any other law.